how to measure your foot length :
2: Place your foot on the blank paper Sept
3: Mark the end of your heel and the tip of your longest toe Sept
4: Measure the length with a ruler and find out the size at below chart
2 : Choose US size not UK size
3 : The US size just for reference,we shipped is the EU size
or foot length size
4 : If you have any questions please contact with us
2. For most items, we offer a free Shipping (China post airmail or ePack) For Worldwide. Note: If your order weight over 2KG, then we will ship your order out with separate parcels.
3. If you want a faster shipping way, express shipping such as DHL and EMS are available, but it is not free. (If you place large order, then you can enjoy a free shipping via express.)
About Customs Duty :
Normally, we will write a low price in the parcel, and declare it as a gift, but please know that there still maybe some customs duty (not happen very often, but do exsit). It is out of our control, we cannot guarrante that there is no tax fee. If there is a charge in customs, that fees need to be afford by buyer. We sincerely apologize for any inconvenience this may cause you.
If you choose the free shipping option, your parcel will be directly delivered your home only one time or it will send to your local post office then you need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel have been sent out. If you choose express shipping, please remember to leave your contact number, this is required for express shipping.
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged and in original package.
3. Return shipping fee is paid by buyer
We know that the most important part of our success is our customers, so we always focus on delivering an exciting shopping experience and making sure that our high standards of quality, value for money and service are always met.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
We sell all our products for very cheaper price than Top eCommerce websites like Amazon , Ebay etc., so our shipping cost will leads to loss, so we don't offer refunds or only 70% of paid amount will be repaid upon order cancelling
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.